PRICING
Rehana Textiles reserves the right to change prices in the general online catalogue and to do so without notice. Prices charged will be those in place at time of confirmation of order. Special offers are subject to availability and may be withdrawn at any time.
DELIVERY
Chargeable service depending on location and availability. FREE DELIVERY for all corporates and schools depending upon contract.
ALTERATIONS
Any alterations done within 15 days of purchase are free of cost, however late alterations are chargeable based on the kind of alteration.
FORCE MAJEURE
Rehana Textiles are not liable in any way for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered that is caused by any event or circumstance beyond its control.
WASHING INSTUCTIONS
All washing & care instructions of the garments supplied by Rehana Textiles must be strictly complied with. Rehana Textiles accept no liability whatsoever for any garments for which the washing & care instructions have not been adhered to
PAYMENT
Rehana Textiles are under no obligation to accept or honour any order regardless of whether payment has been received. We reserve the right not to accept multiple cheques/payments for a single order. It is the responsibility of the school to collate any multiple payments and forward to Rehana Textiles as a single payment. Not withstanding the above, all online orders are to be paid by debit / credit card at the moment of confirmation of order.
Rehana Textiles may agree to give credit to certain Schools / colleges. This will be agreed on a case by case basis. We reserve the right to withdraw the credit if the school / college does not respect the agreed payment terms.
TITLE
The title of any goods purchased shall not pass to the customer until payment in full has been made to Rehana Textiles.
ARTWORK
For new designs, it is the responsibility of the customer to approve the artwork before printing or embroidery begins. Once the customer has confirmed their approval of it, we will embroider and/ or print the confirmed artwork. We accept no responsibility for any errors which are discovered after receiving confirmation of approval.
We accept no responsibility for any accidental loss or damage to artwork supplied.
CHANGES TO ARTWORK
Any changes to artwork which has already been agreed/processed will incur further costs.
SCREENS
Screens remain the property of Rehana Textiles.
OWN GARMENTS
Customer’s property supplied for printing or embroidery is held at the customer’s risk. Whilst every care will be taken in printing or embroidery, we cannot accept responsibility for imperfect work caused by unsuitability of materials supplied by the customer. If any error occurs whilst printing/embroidering a logo onto a customer’s own garment, Rehana Textiles is only liable for the quoted price of applying the print / embroidery to said garment. At no time and under no circumstance shall Rehana Textiles be liable for the cost of the garment.
COPYRIGHT
Rehana Textiles accepts no liability for infringements of copyright by the customer when artwork is supplied.
SAMPLES
Rehana Textiles are able to supply samples of all School Uniform garments upon request. The customer will be invoiced for the samples but as long as they are returned to us within 14 days, the invoice will simply be credited out. Samples can be returned by using our Freepost service but we recommend that the customer obtains a proof of posting receipt from the Post Office.
SUBSTITUTE GARMENTS / FABRICS
Rehana Textiles will always endeavour to supply any particular garments / fabrics specified by the customer. Where these are unavailable, however, Rehana Textiles reserves the right to substitute with garments / fabrics of similar quality or size.
SHORTFALLS / QUALITY ISSUES
Any shortfalls or quality complaints must be notified in writing to Rehana Textiles within 48 hours of delivery.
RETURNS POLICY
We are happy for customers to return garments as long as the following conditions are met:
-The garments are returned as new and in the same state as they were received
-Customers need to present original bill for returns
-The garments must be unworn
-The garments must be unwashed
-The garments must be returned In their original packaging
-No name tape must have been applied to the garments
-Once we are in receipt of the returned item/s, please allow 5 working days for a credit to be raised against your account or a refund to be issued.
-Customers wishing to exchange an item must order the replacement via the website.
-We are unable to accept returns for garments that have been personalised with a name, such as Hoodies or Jerseys, unless the garment is faulty.
-The customer should complete a returns form (which can be downloaded from our website www.rehanatextiles.com/returns) and enclose it with their item/s. We reserve the right to refuse any return that does not arrive with a completed returns form.
Order Sent Incorrectly/Faulty Goods
For items sent incorrectly against your order or if an item is faulty please call our customer services on
+971 2 555 9882 for your return. Please obtain a receipt of the purchased goods.